Question: What does a stock level of 9,999 represent?

Answer:  Stock level of 9,999 means we do not currently have stock on hand but this is a product available to backorder.  Once an order for a 9,999 product is received we will provide you with an ETA within 2 business days.

Question: What is the difference between HP remanufactured cartridges with New or Reused OEM chips?

Answer: Cartridges manufactured with new chips are a better option for MPS Solutions and provide low toner messaging.

Cartridges manufactured with used HP OEM chips will not experience issues with potential HP firmware updates. These cartridges will show a “Used cartridge” message upon installation and End-of-Life is established by faded print.

Both options are environmentally sustainable, have minimal issues and are backed by our Premium Promise Warranty.

Question: What is the difference between PCI Brand and Hi-Value Brand products?

Answer: PCI Brand is the Gold Standard for New & Remanufactured print consumables. These products are manufactured using the industries highest standards and rigorous quaality controls.  With Hi-Value you we bring you quality products at a price to fit most budgets.  Both PCI Brand and Hi-Value Brand products are guaranteed to perform as well as or better than their OEM counterparts and are backed by our Premium Promise Warranty.

Question: What are remanufactured cartridges?

Answer: Remanufactured cartridges are recycled and reprocessed. This process involves disassembling, inspecting, cleaning, replacing worn parts, reassembling, and filling with ink/toner. The cartridges are then print tested and packaged for resale.

Question: What is the difference between OEM and Premium Compatibles brand cartridges?


OEM Cartridges: Original Equipment Manufacturer (OEM) products are the replacement inks and toners manufactured for copier/printer/fax machines with the OEM manufacturer’s name on the product, such as Brother, Canon, Minolta, Xerox, etc.

Premium Compatibles® Brand Cartridges, (PCI) products, are replacement inks and toners for copier/printer/fax machines manufactured to meet or exceed OEM specifications. These products are labeled with our brands, PCI Brand and Hi-Value Brand, and are backed by a 100% guarantee (details found on our Premium Promise Warranty page).

Question: Will using Premium Compatibles® cartridges void the warranty of my machine?

Answer: No! The use of a Premium Compatible® cartridge does not void your printer’s warranty.

Regardless of which brand of consumables, OEM or Premium Compatibles®, you chose to use, it is a violation of the Magnuson-Moss Warranty Improvement Act for the machine manufacturer, their technicians, associates, or salespersons to require you to use the OEM compatibles as a condition of their warranty. An OEM cannot void your warranty or refuse to provide service or warranty work based solely on the use of Premium Compatibles®.

Question: Why chose Premium Compatibles®/PCI Brand® cartridges?

Answer: It’s Simple! Savings, Service, Professional Print Quality and Reliability!

Question: Where can I purchase Premium Compatibles®/PCI Brand® cartridges?

Answer: Retailers can purchase our products at TD Synnex Corporation.

End Users can find our products online at thousands of retailers including your favorites!

Question: What is MICR Toner?

Answer: MICR stands for Magnetic Ink Character Recognition.  MICR toner creates machine readable text that allows computers to read and process the printed information. MICR technology system was developed by the American Bankers Association in the 1950s and has allowed financial institutions to facilitate automatic check-clearing and streamline their check processing.